What is the brand of your cupping cups and how is their quality?
Answer: The cupping cups we sell are 100% our own production, they belong to our registered trademark KATRE HACAMAT. Our cups are the most popular and most reliable top valve model in the world. The valve part is made of 100% real silicone due to leakage safety. No recycled material is used in the plastic part. We perform leakage control by sampling very frequently in the production of cups. We perform our checks entirely on our own developed electronic micro vacuum test devices. The possible failure rate in our cups can be 1-2 in every hundred cups. This failure rate can sometimes be 1-2 in 1000 cups and sometimes there may be no failure at all.
Answer: In order to prevent our customers from being inconvenienced, whether the fault is caused by us or the cargo company, if you inform us of the number of defective mugs in your next order, we will add the mugs you specified to your new order free of charge.
Answer: Due to the poor transportation conditions of the products by the cargo companies, sometimes the cups may break during transportation. In order to minimize these breakages, we pay great attention to the packaging of the boxes. When closing the boxes, we reduce the size of the boxes according to the amount of the received material and, if necessary, we compress the products with box filling materials (cardboard, foam, etc.). Finally, by closing the boxes, we make them even stronger and make them easier to carry in the cargo and prevent the products from bursting and scattering around during transportation.
Even after all these precautions, it is still not possible to prevent minor breakages during cargo. If there are broken cups when you receive the products, let us know in your next order and we add new cups as many as the broken ones.
Answer: We ship our products with our contracted aras and swift cargo companies. The products you purchase are normally shipped within 1 business day. During cupping weeks and campaign times, the shipping period may take up to 2-3 days. The delivery time of the product to you varies depending on the cargo company you choose, the workload of the cargo company, and your address, but it is generally 1-3 days.
Answer: When your products are shipped, you will be sent a tracking number via SMS and e-mail. If your cargo is not delivered to your address within 1 day, please contact the cargo company and get information about your cargo. If the cargo company cannot find you at your address, it will take the cargo to the branch and keep it for three days. If you do not receive your cargo after 3 days, it will be returned. In case of return, cargo companies will charge an additional fee for the return. The parcel returned to us will be examined by us, if there is a broken cup in it, it will be replaced, if the parcel is damaged, the parcel will be replaced and the repackaging process will be completed. If the cargo is returned due to a situation that depends on you, both the outgoing and incoming cargo fees will be added to your order and it will be sent again.
Answer: Cargo companies generally DO NOT call before they arrive! And most of them do not even call when they cannot find you at the address. Requests such as call me before arriving, I will be at home at this day and at this time, for delivery at that time will definitely NOT be taken into consideration by the cargo company! Before placing an order, please have someone at home to receive the cargo at the likely times it can arrive, or collect the product from the cargo company yourself. Otherwise, both we as the sender and you as the recipient will suffer. The only cargo company that does not suffer is (It takes all kinds of shipping fees, whether it delivers or not, and even the cargo return handling fee if it does not deliver.)
Since cupping materials take up a lot of space, they are priced by cargo companies according to their volumetric deciles rather than their weight. For this reason, the shipping fees for cupping cups are high. They should not be compared to websites where general shopping materials are sold.
For example; The shipping fee you will pay for purchasing an average of 1 box of cupping cups requires a higher shipping fee than much more expensive products you will buy on other shopping sites. This is very normal. Because cupping cups take up a lot of space and their deciles are very large. For this reason, shipping fees are quite expensive.
As KATRE HAPPY MATERIALS, with our agreement with Yurtiçi Kargo, the boxes we send to our customers are calculated at a discount of approximately 70-80%. You can see the shipping prices of the products by adding the products you want to buy to the basket.
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