Katre Cupping Service Agreement

This Service Terms Agreement and User Rights text regulates the order placement, order sending, delivery, order payment, refund, privacy, security, and similar elements related to the commercial relationship between Katregrup Electronic Medical Trading Co. and its customers.

Order Sendings and Deliveries

Depending on the distance of the delivery address specified by our customers, with the condition not to exceed the legal 30-day period, the order for each product is delivered to our customers or the person or organization at the address specified by them within the timeframe stated on our website. Deliveries will be made only by our designated shipping companies or distribution network, with identity verification. Our customers cannot request delivery with a different shipping company.

The shipping cost for orders is automatically indicated on our website for our customers. Shipping costs are calculated online on our website during the shopping and added to the invoice. The amount our customers will pay for shipping is always clear on the basket page and explicitly stated. Therefore, the final payment amount includes both the product price and the shipping cost. Since the orders are sent with the sender paying the freight, our customers do not pay any extra fee when receiving the ordered products.

If the ordered product is to be delivered to a person or organization other than our customers, our website and company cannot be held responsible if the recipient refuses delivery.

In case of ordered products with or without a warranty document, defective or damaged products, they can be returned to us for necessary repairs within the warranty terms, but in such cases, shipping costs will be borne by our customers.

Our customers must check the ordered package when receiving it, and should not accept damaged or incorrect packages. The package will be deemed to be delivered complete and sound by the order shipping agent when it is received. Therefore, when receiving the orders, we strongly recommend our customers to open the package in front of the courier and -if any- identify any problematic products. To initiate a return, you must inform us by documenting the situation with the witness of the shipping agent. Whether the package you received has been opened before you or if the received package is deformed must be clearly indicated in the report signed by both you and the shipping agent.

Our customers declare, accept, and undertake to enter all requested information on the internet page accurately and completely. Sales on katresifa.com are made to customers who are over 18 years old and reside in Turkey. If our customers deceive us and place an order while being under 18 years of age, our website has the right to unilaterally cancel the order. In such cases, our customers will be responsible for any legal problems our company may face, and under no circumstances can they claim any rights or receivables.

If there are any delaying reasons in your order from katresifa.com, or if there are extraordinary circumstances such as bad weather conditions or interruption of transportation preventing the shipment of your order, katresifa.com will inform the customer about the situation. In such conditions, our customers may request the cancellation of their order or the postponement of the delivery until the preventive situation is resolved. If our customers cancel their order, the amount they paid will be refunded to their credit card within 10 days if they paid by credit card, and if they paid by bank transfer, the amount will be refunded to the account they paid. In case of bank transfer refunds, our customers are obliged to inform us of their bank details when requested. Otherwise, our company is not responsible for any delays that may occur. During these transactions, commission fees taken by the bank, and other possible related expenses are deducted from the refunded amount.

www.katrehacamat.com is authorized to change, increase, decrease, or remove payment options within time. Tax-free sales are not made. VAT is included in the prices of all products sold.

If the reason for the return is a technical defect or flaw in the product, katresifa.com will exchange the product with another one or refund the amount equal to the cost of the product and the shipping cost, as well as, if any, the cash on delivery commission fee.

Our company cannot be held responsible for any malfunctions or other technical reasons that may occur during the provision of services on the website www.katrehabamat.com or at any time; discontinuing or interrupting the provision of these services; arising shortcomings from hardware, software, and internet server, or stock shortages.

katrehacamat.com is owned by Katregrup Electronic Medical Trading Industry Co. Names of products and company names mentioned on the website may be trademarks and trade names of their respective owners. Katregrup Electronic Medical Trading Co. reserves the right to change the content of the website, product prices, and all other website information and elements without prior notice. All visitors and members using our website are considered to have accepted the information and warnings mentioned above.

Our customers are deemed to have accepted all the terms and conditions of this agreement and the user rights upon the realization of the order.